Talabat Privacy Policy — Our Full Commitment to Protecting Your Information

1. Introduction

Talabat (referred to as "we", "us", or "the platform") is an online gaming and entertainment platform serving users in Bangladesh. We understand how valuable your personal information is, and we take that trust seriously.

This Privacy Policy ("Policy") explains what information we collect, why we collect it, how it is used, and the steps we take to keep it safe. Talabat believes that transparency is the foundation of a good privacy policy.

By using our website or app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using Talabat's services.

2. What Information We Collect

Talabat collects two types of data — information you provide directly, and information collected automatically as you use our services.

Information you provide directly:

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Mobile Banking Details (bKash/Nagad/Rocket number).
• National ID number (for KYC verification).
• Account password (stored in encrypted form).

Automatically collected information:

• IP address and device type.
• Browser information and operating system.
• Session duration and activity logs on the platform.
• Transaction history and betting activity.
• Information collected through cookies and tracking technologies.

3. Use of Data

Talabat uses your information only for specific, legitimate purposes. We never use your data for anything beyond what is necessary.

• To create and manage your account.
• To complete age verification and the KYC process.
• To process deposit and withdrawal transactions.
• To provide customer service and support.
• To inform you of relevant promotions and offers (with your consent).
• To ensure platform security and prevent fraud.
• To meet legal obligations.
• For analytics and research to improve our services.

4. Data Sharing Policy

Talabat never sells your personal data. However, information may be shared with trusted partners in limited circumstances.

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Law Enforcement: Information may be disclosed in response to a court order or other legal obligation.
• Anti-Fraud Services: A trusted security partner specializing in fraud detection and prevention.
• Technology Infrastructure: Server and cloud service providers operating under strict confidentiality agreements.

5. Cookie Policy

Talabat uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookies we use:

• Essential Cookies: Essential for login sessions and security. Disabling these cookies will prevent you from using the service.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze user behavior and improve our services.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect the functionality of certain services.

6. Data Protection Measures

Talabat follows industry-best technologies and practices to protect your data. Our security framework is reviewed and updated on a regular basis.

• 256-bit SSL/TLS encryption applied to all data transfers.
• Passwords stored using bcrypt hashing.
• Firewall and intrusion detection systems active on all servers.
• Regular security audits and vulnerability assessments.
• Database access restricted to limited staff with strict access controls.
• Data backup and disaster recovery planning.

7. Data Retention

Talabat does not retain your data longer than necessary. Data is generally kept for the duration of your active account and for up to five years after closure.

• Account data: retained for as long as your account remains active.
• Transaction records: 5 years, as required by law.
• Log files: automatically deleted after 90 days.
• Cookie data: 30 days to 1 year, depending on type.

Where required by legal obligation, certain data may be retained for a longer period.

8. Your Rights

As a Talabat user, you have certain important rights regarding your personal information.

• Right to Access: You can request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You can opt out of marketing communications at any time.
• Data Portability: You may request a copy of your data.

To exercise any of these rights support@talabat.wsto email us. We aim to respond within 30 business days.

9. Protection of Minors

Talabat's services are strictly for users aged 18 and above. We never knowingly collect information from minors.

If a minor has accidentally created an account and this comes to our attention, we will immediately deactivate the account and delete all associated data. If a parent or guardian becomes aware of such a situation, support@talabat.wsto get in touch with us.

10. Changes to Privacy Policy

Talabat may update this Privacy Policy from time to time. For any significant changes, we will notify you via email or in-app notification.

Updated policies take effect from the date of publication. The date of each revision will be noted at the top of this page. We recommend checking this page regularly.

11. Contact Us

Contact us for any privacy-related questions, concerns, or requests.

• Email: support@talabat.ws
• Website: talabat.ws
• Response time: Usually within 48 hours.

For more details, please visit our Terms & Conditions and Responsible Gaming Also see this page.